WEBSITE PRIVACY STATEMENT

 

Tile Setters Toy Store is committed to protecting your privacy as a visitor to our website and as a valued customer. Tile Setters Toy Store, as the owner of the information collected on this website, will not rent, sell or share personally identifiable information to other people of non-affiliated companies except to provide products or services you’ve requested
We may use the information we collect to periodically notify you of new products, services or special offers we think you may find valuable. Should you prefer to not receive this information, you may send an email to info@tilesetterstoystore.com with “unsubscribe” as the subject line.
This website may contain links to third party websites that are not controlled by the Tile Setters Toy Store. These third party links are made available to you as a convenience and you agree to use these links at your own risk. Please be aware that TILE SETTERS TOY STORE is not responsible for the content of third party websites, nor are we responsible for the privacy policy or practices of third party websites link to ours. Our website privacy policy only applies to the information we collect from you while you are at and while you’re are actively in session with TILE SETTERS TOY STORE website.
We reserve the right to change this privacy policy without providing you with advance notice of your intent to make the changes.
TILE SETTERS TOY STORE will not sell, rent or share your personal information to others.

WEB STORE POLICIES:

Tile Setters Toy Store will ship to the Continental United States, Alaska and Hawaii.

Tile Setters Toy Store offers the following basic Returns/Cancellation Policy: Since products occasionally need to be returned for one reason or another, we’d like to make that experience as convenient as possible.

 

Cancellation of an Order:

Orders can be cancelled providing the item has not been shipped.

 

Returning a Product Damaged in Shipping:

Occasionally a product will get damaged in shipping. Should this happen to your order, please call the shipper who delivered or order to activate their Claims program. If UPS was the shipper, call 1-800-PICKUPS. UPS is reliable and has a customer friendly claims program.

 

Returning a Product for Other Reasons:

We’ll be glad to accept returns, provided the product is in perfect working order, is still in its original container or box and is in new condition. Item must be returned within 30 days or receipt of product. There will be a 25% restocking fee for products that have been opened, removed or damaged from their original retail packaging.

Please use the Contact Us from to request a Return Materials Authorization Number (RMA#) from our Customer Service Department. Indicate the reason for the return in the space provided. Our Returns Department will review your request and respond with an RMA# via Email Please included a copy of our email with your return, mark the RMA# clearly on the outside of the box, and return the product to us via UPS Insured. This will allow the procession of your return as quickly and accurately as possible. Please enclose any additional information with the return including the reason for return.For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. We cannot credit you for merchandise we do not receive.

Once we’ve received your return, we will credit the card that was used to make the purchase. You will be credited the full price of the product, along with any shipping fees* and applicable taxes.

*PLEASE NOTE: Return shipping is refunded only if the product received is not the product ordered.

 

Exchanges:

Our return center cannot process exchanges. If you’ve found another item on our website which you would prefer, please place a separate order for the new item and return the unwanted item under the terms of our return policy.

Thank you for your business. Let us hear from you if we can be of further assistance. Please check our website for our “Contact Us” form.

If you have any questions about our policies, please feel free to contact us:

 

By Mail: 6800 Sierra Court, Suite C, Dublin, CA 94568 USA

By email: info@tilesetterstoystore.com

By phone: 925.479.0795

By Fax: 925.479-0672